India has large pool of knowledge workers in various sectors ranging from Pharmacy, Biotechnology, Medicine, Law, Education, Engineering, Analytics, Research & Development and Paralegal Content.
After the success of business process outsourcing in India, KPO is the new buzzword. According to the words of Pavan Bagia, vice president EXL service, KPO is the filtering of unsorted data that goes through a black box. This information is more useful and content rich after it is filtered. In KPO, the black box is the human mind which needs to go through a filtration process in order to bring out innovative business strategies. There is literally no predefined way to reach at particular conclusion.
BPO? s have predefined way to solve a problem. BPO services normally include transaction process like setting up a bank account, selling an insurance policy, technical support, voice and email support.
The low-end outsourcing BPO services in India have an expected Cumulative Annual Growth Rate (CAGR) of 26 percent by 2010. In contrast the global KPO market is poised to have an expected CAGR growth of 46% by 2010.
In comparison to BPO, KPO delivers higher value to organizations that outsource their domain based processes. In way it helps to enhance BPO?s traditional cost- quality paradigm.
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