BPO Firms Expand to Small Towns

BPO firms are planning to expand their territories. After setting up contact center services in the bigger towns and metros, business process outsourcing firms want to tap the talent and the resources available in the smaller towns. The smaller towns have advantages for firms who are looking at expansion plans. To begin with, there is an easy availability of manpower. Cheap but skilled contact center employees make it easier for BPO investors who create a set-up with little investment.

Other factors are the easy and affordable rent of office space. For a BPO firm to do productive work, the number of agents working becomes important. To make more people work, you need a bigger space. Rent is cheap in small towns. The cost of living is low as well. You can pay less and hire employees. Developed small towns have the required infrastructure to sustain a thriving firm.