Friday, October 23, 2009

BPO Solutions Provider Awarded Rs 1500 Crore Deal

IT solution provider tech Mahindra has bagged a major outsourcing deal of Rs 1500 crore from telecom company Etisalat DB Telecom India for its innovative BPO services. The deal is expected to be announced soon as it seven other IT majors have been kept on the pipeline including Wipro and IBM.
The UAE based Telecom Company Etisalat holds a 45 percent stake in Etisalat Telecom India which was formerly known as Swan Telecom. A letter of intent (LoI) regarding the contract details has been sent to Tech Mahindra, but the company is yet to respond back.
Tech Mahindra was short listed by Etisalat to provide BPO solutions regarding customer billings which comprises of about 50-60 percent of the total contract. The technology part of the deal is yet to be finalized for which other BPO services providers like IBM, Wipro and Chinese vendor ZTE are in race.
According to sources, it may not come as a surprise for Tech Mahindra winning this outsourcing contract as Etisalat had earlier awarded a contract to BPO solutions provider.

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