Netherland based KPN has signed a multi year USD 28 million outsourcing deal with Logica for its business applications IT service desk support. Through this service, Logica will manage the issues KPN may face with its IT systems daily. A total of 40 BPO jobs will be outsourced to Logica.
The first help desk service for KPN will be managed by Logica. This support will be accessible via phone, email and Internet which will enable the staff to get prompt help with questions related to 700 KPN business applications. Logica will provide related BPO activities such as provision of management reports.
Previously KPN had contracted Logica for the BPO services related to HR as well as application management of strategic network information. Presently about 12 to 65 jobs are outsourced to Logica.
The handling of issues will primarily take place from the Logica Operations in Netherland and India. In addition to these, the provision of management reports will largely come from India.
Commenting on the deal, Han Wijns, KPN IT Netherland Innovation Director, said that outsourcing BPO services is part of the sourcing strategy of KPN IT Netherlands. The strategy is designed so that the company can concentrate on core business activities. The company chose Logica because of its experience in handling quality BPO services.
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