Friday, October 23, 2009

Customer?s Expect A lot Through BPO Services!

Today customers expect excellent customer service through any of the BPO company. Rostrvm Solutions and ServiceTick Limited have blended technical forces to capture the instant customer feedback through web interactions.
For example, a prospective customer might visit a website to know about various BPO services but not to complete an outbound sale. At this time ServiceTick intervenes in the process and passes the quotation details to the rostrvm system in the call centre. The rostrvm centre takes control of the transaction passing an enquiry to the concerned person. This automatically helps in making outbound service call to the prospective customer.
Martin Trott, the Managing director of ServiceTick commented that many organizations treat websites and BPO�s as distinct point of contact but their customers don�t see it that way. He added that barriers between the website and BPO services can be minimized. The business process outsourcing units can talk with the customers with personal touch no matter. This will help in rescuing a lost sales opportunity or resolving a service issue.

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